Perlindungan Konsumen Dalam Praktik Jual Beli Bahan Bakar Minyak (BBM) Menggunakan Mesin Pertamini di Kota Masohi

  • Muhammad Rizal Muhari Fakultas Hukum Universitas Pattimura, Ambon, Indonesia
  • Teng Berlianty Fakultas Hukum Universitas Pattimura, Ambon, Indonesia
  • Theresia Louize Pesulima Fakultas Hukum Universitas Pattimura, Ambon, Indonesia
Keywords: Consumer Protection, Responsibility, Buy and Sell

Abstract

ABSTRACT: Every year the number of vehicles in Indonesia continues to grow as a result of human needs in using fuel oil (BBM) is very large and continues to increase, therefore to meet the need for fuel the government issued Law No. 22 of 2001 concerning Oil and Gas. The purpose of this study are to know and explain the responsibility of business actors for the sale of pertamini (fuel) that does not match the dose, to know and explain how to resolve disputes if consumers experience losses. The method used in this research is normative juridical with statute approach and conceptual approach. The legal materials used are primary, secondary legal materials which are analyzed qualitatively. The results of this study indicate that the form of responsibility of pertamini business actors is responsibility in the form of product liability where Pertamini business actors have the responsibility to provide guarantees for consumer rights, in terms of providing compensation, refueling through digital pertamini, pertamini business actors are obliged to provide compensation or compensation in the form of a refund of the amount of dose that has been harmed, as well as the return of the amount of dose owned by consumers of the same value before the shortage in the value of the dose that causes harm to consumers. Settlement of disputes filed by consumers can be resolved in two ways, namely by taking court channels or taking out-of-court channels. The Consumer Protection Law gives freedom to consumers who feel harmed to sue business actors through the courts, but if consumers want to settle disputes with business actors outside the courts, the Consumer Protection Law provides the Consumer Dispute Resolution Agency (BPSK) which has the authority to handle disputes related to these consumers.

Downloads

Download data is not yet available.

References

Jurnal

Julista Mustamu, Pertanggungjawaban Hukum Pemerintah (Kajian Tentang Ruang Lingkup dan Hubungan Dengan Diskresi), Jurnal Ilmiah Fakultas Hukum Universitas Pattimura Ambon, 2014, Vol.20

Ardiana Hidayah, Asas Iktikad Baik dalam Kontrak Elektronik, Fakultas Hukum Universitas Palembang, Mei 2021, Vol.19

Rivaldo Fransiskus Kuntag, Pertanggungjawaban Pelaku Usaha Terhadap Konsumen Yang Dirugikan Atas Kerusakan Barang Ditinjau Dari UU No.8 Tahun 1999 Tentang Perlindungan Konsumen, Lex Privatum, Maret 2021, Vol.9 No.4

Theresia Louize Pesulima, Perlindungan Konsumen Terhadap Peredaran Produk Kesehatan Ilegal di Era Pandemik Covid-19 Di Kota Ambon, Jurnal Terakreditasi Nasional, 2021, Vol.27

Buku

Abdul Atsar dan Rani Apriani, Bahan Ajar Hukum Perlindungan Konsumen, Deepublish, Yogyakarta

Martha Eri Safira, Aspek Hukum Dalam Ekonomi Bisnis, CV Nata Karya, Ponorogo, 2017

Zulham, Hukum Perlindungan Konsumen, Kencana Prenada Media Group, Jl. Tambra Raya No. 23 Rawamangun, Jakarta, 2013

Online/World Wide Web

Surat Edaran Penyaluran BBM Oleh BU BBM dan Penyalur 2021 No. 14.E/HK.03/DJM 2021, Tentang Ketentuan Penyaluran Bahan Bakar Minyak Melalui Penyalur, 30 September 202, di akses pada laman https://migas.esdm.go.id/post/read/surat-edaran-penyaluran-bbm-oleh-bu-bbm-dan-penyalur-2021 ( Di akses pada tanggal 3 Oktober 2022)

Published
2023-08-31
How to Cite
Muhari, M., Berlianty, T., & Pesulima, T. (2023). Perlindungan Konsumen Dalam Praktik Jual Beli Bahan Bakar Minyak (BBM) Menggunakan Mesin Pertamini di Kota Masohi. PATTIMURA Law Study Review, 1(1), 51-59. https://doi.org/10.47268/palasrev.v1i1.10830