THE OUTCOMES OF JOB SATISFACTION ON PUBLIC SECTOR ORGANIZATIONS’ EMPLOYEES ACROSS COUNTRIES: A SYSTEMATIC REVIEW
Keywords:
job satisfaction, outcome, public sector organization
Abstract
Background: Organizational leaders in public sector organizations must pay serious attention to employee job satisfaction because they provide community services. Ensuring employee job satisfaction in public entities is the key to improving service quality and maintaining their consistency in serving the community. Employees who are satisfied with their work will be willing to work hard to achieve organizational goals. Objectives: We aim to systematically review the empirical literature on employee job satisfaction outcomes in public sector organizations across countries. Design: We conducted a systematic review based on previous researchers’ protocols. Data sources: We use electronic databases, including Scopus Search, PubMed Search, Sciencedirect.com Search, and Google Scholar Search from 2010 to February 2022. Review methods: We include articles that examine the outcomes of employee job satisfaction in public sector organizations. The team independently reviewed and determined each study that met the inclusion criteria. Next, the rest of the team assessed the quality of the papers using a predetermined quality assessment instrument. Then to the included studies, data extraction was carried out. Finally, we conducted an in-depth content analysis to identify the outcomes of employee job satisfaction. Results: We have identified 33 outcomes of job satisfaction. We divided these outcomes into six categories: job attitude, performance, happiness, prosocial behavior, work motivation, and customer satisfaction. The team also found inconsistent research results, providing research gaps for other researchers to follow up
Downloads
Download data is not yet available.
References
Abu-shanab, E., & Subaih, A. (2019). The Role of Knowledge Sharing and Employees’ Satisfaction in Predicting Organisational Innovation. Journal of Information & Knowledge Management, 18(3), 1–25. https://doi.org/10.1142/S0219649219500266
Aflah, K.N., Suharnomo, Mas’ud, F., & Mursid, A. (2021). Islamic Work Ethics and Employee Performance: The Role of Islamic Motivation, Affective Commitment, and Job Satisfaction. Journal of Asian Finance, Economics and Business, 8(1), 997–1007. https://doi.org/10.13106/jafeb.2021.
Al-Kurdi, B., Alshurideh, M., & Alnaser, A. (2020). The Impact of Employee Satisfaction on Customer Satisfaction: Theoretical and Empirical Underpinning. Management Science Letters, 10(15), 3561–3570. https://doi.org/10.5267/j.msl.2020.6.038
Al-Maaitah, D.A.A., & Al-Maaitah, T.A.M. (2021). The Impact of Job Satisfaction on the Employees Turnover Intention at Public Universities (Northern Border University). International Journal of Advanced and Applied Sciences, 8(5), 53–58. https://doi.org/10.21833/ijaas.2021.05.006
Alnuaimi, K., Ali, R., & Al-Younis, N. (2020). Job satisfaction, Work Environment and Intent to Stay of Jordanian Midwives. International Nursing Review, 67(3), 1–8. https://doi.org/10.1111/inr.12605
Arham, Fitriyah, A.T., Nainsih, N., Rimba, A.S., Yusriadi, Qomariyah, E., & Lionardo, A. (2021). The Impact of Additional Employee Income (TPP) and Professionalism on Performance through Job Satisfaction of Civil Servants in the Environmental Service. Proceedings of the 11th Annual International Conference on Industrial Engineering and Operations Management Singapore, March 7-11, 2021, 7141–7147.
Asgari, A., Mezginejad, S., & Taherpour, F. (2020). The Role of Leadership Styles in Organizational Citizenship Behavior through the Mediation of Perceived Organizational Support and Job Satisfaction. Innovar, 30(75), 87–97. https://doi.org/10.15446/innovar.v30n75.83259
Asutay, M., Buana, G.K., & Avdukic, A. (2021). The Impact of Islamic Spirituality on Job Satisfaction and Organisational Commitment: Exploring Mediation and Moderation Impact. Journal of Business Ethics, September, 1–20. https://doi.org/10.1007/s10551-021-04940-y
Bellou, V., & Dimou, M. (2021). The Impact of Destructive Leadership on Public Servants’ Performance: The Mediating Role of Leader-member Exchange, Perceived Organizational Support and Job Satisfaction. International Journal of Public Administration, January, 1–11. https://doi.org/
10.1080/01900692.2020.1868509
Boyne, G.A. (2002). Public and Private Management: What’s the Difference? Journal of Management Studies, 39(1), 97–122. https://doi.org/10.1111/1467-6486.00284
Cantarelli, P., Belardinelli, P., & Belle, N. (2015). A Meta-Analysis of Job Satisfaction Correlates in the Public Administration Literature. Review of Public Personnel Administration, 36(2). https://doi.org/
10.1177/0734371X15578534
Casu, G., Mariani, M.G., Chiesa, R., Guglielmi, D., & Gremigni, P. (2021). The Role of Organizational Citizenship Behavior and Gender between Job Satisfaction and Task Performance. International Journal of Environmental Research and Public Health, 18(18), 1–14. https://doi.org/10.3390/ijerph18189499
Chang, C.C., Chiu, C.M., & Chen, C.A. (2010). The Effect of TQM Practices on Employee Satisfaction and Loyalty in Government. Total Quality Management & Business Excellence, 21(12), 1299–1314. https://doi.org/10.1080/14783363.2010.530796
Chatzopoulou, E.C., Manolopoulos, D., & Agapitou, V. (2021). Corporate Social Responsibility and Employee Outcomes: Interrelations of External and Internal Orientations with Job Satisfaction and Organizational Commitment. Journal of Business Ethics, June, 1–23. https://doi.org/10.1007/s10551-021-04872-7
Chavadi, C.A., Sirothiya, M., & Vishwanatha. (2022). Mediating Role of Job Satisfaction on Turnover Intentions and Job Mismatch among Millennial Employees in Bengaluru. Business Perspectives and Research, 10(1), 79–100. https://doi.org/10.1177/2278533721994712
Cho, H.-K., & Kim, B. (2022). Effect of Nurses’ Grit on Nursing Job Performance and the Double Mediating Effect of Job Satisfaction and Organizational Commitment. Healthcare (Switzerland), 10(February), 1–11. https://doi.org/10.3390/healthcare10020396
Chordiya, R., Sabharwal, M., & Goodman, D. (2017). Affective Organizational Commitment and Job Satisfaction: a Cross-National Comparative Study. Public Administration, 95(1), 178–195. https://doi.org/10.1111/padm.12306
Cummings, G., & Estabrook, C.A. (2003). The Effects of Hospital Restructuring That Included Layoffs on Individual Nurses Who Remained Employed: A Systematic Review of Impact. International Journal of Sociology and Social Policy, 23(8/9), 8–53. https://doi.org/10.1108/01443330310790633
Diana, Eliyana, A., Susita, D., Aditya, V., & Anwar, A. (2021). Determining the Effect of Job Satisfaction, Work Motivation, and Work Commitment on Nurse Performance Amidst Covid-19 Pandemic. Problems and Perspectives in Management, 19(4), 89–96. https://doi.org/10.21511/ppm.19(4).2021.08
Dinc, M.S., Kuzey, C., & Steta, N. (2018). Nurses’ Job Satisfaction as a Mediator of the Relationship between Organizational Commitment Components and Job Performance. Journal of Workplace Behavioral Health, 33(2), 75–95. https://doi.org/10.1080/15555240.2018.1464930
Dubrin, A. J. (2019). Fundamentals of Organizational Behavior (6th ed.). Academic Media Solutions.
Eliyana, A., Ma’arif, S., & Muzakki. (2019). Job Satisfaction and Organizational Commitment Effect in the Transformational Leadership towards Employee Performance. European Research on Management and Business Economics, 25(3), 144–150. https://doi.org/10.1016/j.iedeen.2019.05.001
Estabrooks, C.A., Floyd, J.A., Scott-Findlay, S., O’Leary, K.A., & Gushta, M. (2003). Individual Determinants of Research Utilization: A Systematic Review. Journal of Advanced Nursing, 43(5), 506–520. https://doi.org/10.1046/j.1365-2648.2003.02748.x
Fernandez-Macias, E., & Llorente, R.M. de B. (2014). Job Satisfaction. In A. C. Michalos (Ed.), Encyclopedia of Quality of Life and Well-Being Research (pp. 3451–3454). Springer Refence. https://doi.org/10.1007/978-94-007-0753-5_861
Fu, W., & Deshpande, S.P. (2014). The Impact of Caring Climate, Job Satisfaction, and Organizational Commitment on Job Performance of Employees in a China’s Insurance Company. Journal of Business Ethics, 124(2), 339–349. https://doi.org/10.1007/s10551-013-1876-y
Gun, I., Soyuk, S., & Ozsari, S.H. (2021). Effects of Job Satisfaction, Affective Commitment, and Organizational Support on Job Performance and Turnover Intention in Healthcare Workers. Archives of Health Science and Research, 8(2), 89–95. https://doi.org/10.5152/archealthscires.2021.21044
Hughes, R.L., Ginnett, R.C., & Curphy, G.J. (2019). Leadership: Enhancing the Lessons of Experience (9th ed.). McGraw-Hill Education.
JBI. (2014). Reviewers’ Manual (1st ed.). The Joanna Briggs Institute. www.joannabriggs.org
JBI. (2015). Methodology for JBI Scoping Reviews (2nd ed.). The Joanna Briggs Institute. www.joannabriggs.org
Kasimati, M. (2011). Job Satisfaction and Turnover under the Effect of Person-organization Fit in Albanian Public Organizations. Journal for East European Management Studies, 16(4), 315–337. https://doi.org/10.5771/0949-6181-2011-4-315
Kim, S., & Min Park, S. (2014). Determinants of Job Satisfaction and Turnover Intentions of Public Employees: Evidence from US Federal Agencies. International Review of Public Administration, 19(1), 63–90. https://doi.org/10.1080/12294659.2014.887354
Kinicki, A., & Fugate, M. (2018). Organizational Behavior: A Practical, Problem-Solving Approach (2nd ed.). McGraw-Hill Education.
Kucharska, W., & Bedford, D.A.D. (2019). Knowledge Sharing and Organizational Culture Dimensions: Does Job Satisfaction Matter? Electronic Journal of Knowledge Management, 17(1), 1–18. https://doi.org/10.2139/ssrn.3406496
Kumar, P. (2022). Influence of University Teachers’ Job Satisfaction on Subjective Well-Being and Job Performance. Journal of Engineering Education Transformations, 35(January), 160–167.
Lee, H., & Cummings, G.G. (2008). Factors Influencing Job Satisfaction of Front Line Nurse Managers: A Systematic Review. Journal of Nursing Management, 16(7), 768–783. https://doi.org/10.1111/j.1365-2834.2008.00879.x
Lee, H.J. (2018). How Emotional Intelligence Relates to Job Satisfaction and Burnout in Public Service Jobs. International Review of Administrative Sciences, 84(4), 729–745. https://doi.org/10.1177/0020852316670489
Lee, X., Yang, B., & Li, W. (2017). The Influence Factors of Job Satisfaction and Its Relationship with Turnover Intention: Taking Early-Career Employees as an Example. Anales de Psicología, 33(3), 697–707. https://doi.org/10.6018/analesps.33.3.238551
Li, N., Zhang, L., Xiao, G., Chen, Z.J., & Lu, Q. (2020). Effects of Organizational Commitment, Job Satisfaction and Workplace Violence on Turnover Intention of Emergency Nurses: A Cross-Sectional Study. International Journal of Nursing Practice, June, 1–9. https://doi.org/10.1111/ijn.12854
Li, Y., Huang, H., & Chen, Y.-Y. (2020). Organizational Climate, Job Satisfaction, and Turnover in Voluntary Child Welfare Workers. Children and Youth Services Review, 119(June), 1–9. https://doi.org/10.1016/j.childyouth.2020.105640
Liu, C., Zhang, L., Ye, W., Zhu, J., Cao, J., Lu, X., & Li, F. (2012). Job satisfaction and Intention to Leave: a Questionnaire Survey of Hospital Nurses in Shanghai of China. Journal of Clinical Nursing, 21(1–2), 255–263. https://doi.org/10.1111/j.1365-2702.2011.03766.x
Luque-Reca, O., García-Martínez, I., Pulido-Martos, M., Burguera, J.L., & Augusto-Landa, J.M. (2022). Teachers’ Life Satisfaction: A Structural Equation Model Analyzing the Role of Trait Emotion Regulation, Intrinsic Job Satisfaction and Affect. Teaching and Teacher Education, 113(May), 1–10. https://doi.org/10.1016/j.tate.2022.103668
Lussier, R.N. (2019). Management Fundamentals: Concepts, Applications, and Skill Development (8th ed.). SAGE Publications, Inc.
Mafini, C., & Dlodlo, N. (2014). The Relationship between Extrinsic Motivation, Job Satisfaction and Life Satisfaction amongst Employees in A Public Organisation. SA Journal of Industrial Psychology, 40(1), 1–12. https://doi.org/10.4102/sajip.v40i1.1166
Mafini, C., & Pooe, D.R. I. (2013). The Relationship between Employee Satisfaction and Organisational Performance: Evidence from a South African Government Department. SA Journal of Industrial Psychology, 39(1), 1–9. https://doi.org/10.4102/ sajip.v39i1.1090
Maheshwari, G. (2021). Influence of Teacher-Perceived Transformational and Transactional School Leadership on Teachers’ Job Satisfaction and Performance: A Case of Vietnam. Leadership and Policy in Schools, February, 1–15. https://doi.org/10.1080/15700763.2020.1866020
Mashi, M.S. (2018). The Mediating role of Job Satisfaction in the Relationship between Organizational Justice and Employee Outcomes. International Journal of Public Administration, 41(16), 1351–1360. https://doi.org/10.1080/01900692.2017.1388819
Mickson, M.K., & Anlesinya, A. (2020). Enhancing Job Satisfaction among Local Government Servants in Ghana: The Relative Roles of Diverse Leadership Behaviours. 16(1), 1–16. https://doi.org/10.1108/IJPL-03-2019-0007
Mundia, L. (2019). Satisfaction with Work-Related Achievements in Brunei Public and Private Sector Employees. Cogent Business & Management, 6(1), 1–14. https://doi.org/10.1080/
23311975.2019.1664191
Newton, N., Hunter-Johnson, Y., & Niu, Y. (2022). Exploring the Influence of Job Satisfaction upon the Retention of Bahamian Special Educators. Journal of Education, 202(1), 58–68. https://doi.org/10.1177/0022057420943179
Ngabonzima, A., Asingizwe, D., & Kouveliotis, K. (2020). Influence of Nurse and Midwife Managerial Leadership Styles on Job Satisfaction, Intention to Stay, and Services Provision in Selected Hospitals of Rwanda. BMC Nursing, 19(35), 1–11. https://doi.org/10.1186/s12912-020-00428-8
Nordiawan, D. (2006). Akuntansi Sektor Publik. Salemba Empat.
Otoum, R., Hassan, I.., Ahmad, W.M.A.W., Al-Hussami, M., & Nawi, M.N.M. (2021). Mediating Role of Job Satisfaction in the Relationship between Job Performance and Organizational Commitment Components : A Study among Nurses at One Public University Hospital in Malaysia. 17(3), 197–204.
Park, S. (2020). Determinants of the Job Satisfaction of Public Officials: Testing the Mediation Effect of Organizational Commitment. Public Organization Review, 20(January), 665–684. https://doi.org/10.1007/s11115-020-00465-6
Penconek, T., Tate, K., Bernardes, A., Lee, S., Micaroni, S.P.M., Balsanelli, A.P., de Moura, A.A., & Cummings, G.G. (2021). Determinants of Nurse Manager Job Satisfaction: A Systematic Review. International Journal of Nursing Studies, 118, 1–18. https://doi.org/10.1016/j.ijnurstu.2021.103906
Pio, R.J., & Tampi, J.R.E. (2018). The Influence of Spiritual Leadership on Quality of Work Life, Job Satisfaction and Organizational Citizenship Behavior (Study on Nursing Staff of Private Hospital In North Sulawesi). Journal of Law and Management, 60(2), 757–767. https://doi.org/10.1108/IJLMA-03-2017-0028
Rainey, H.G., Backoff, R.W., & Levine, C.H. (1976). Comparing Public and Private Organizations. Development in Research, 36(2), 233–244. https://doi.org/10.2307/975145
Rehman, M., Mahmood, A.K., Salleh, R., & Amin, A. (2014). Job Satisfaction and Knowledge Sharing Among Computer and Information Science Faculty Members: A Case of Malaysian Universities. Research Journal of Applied Sciences, Engineering and Technology, 7(4), 839–848. https://doi.org/10.19026/rjaset.7.326
Robbins, S.P., Coulter, M., & Decenzo, D.A. (2017). Fundamentals of Management (10th ed.). Pearson Education Limited.
Sabuhari, R., Sudiro, A., Irawanto, D., & Rahayu, M. (2020). The Effects of Human Resource Flexibility, Employee Competency, Organizational Culture Adaptation and Job Satisfaction on Employee Performance. Management Science Letters, 10(8), 1775–1786. https://doi.org/10.5267/j.msl.2020.1.001
Safadi, N.S., Easton, S.D., Wang, Y., Hasson, R.G., & Crea, T.M. (2019). Life and Job Satisfaction among Public-Sector Social Workers in the occupied Palestinian Territory. Human Service Organizations: Management, Leadership & Governance, 43(1), 41–53. https://doi.org/10.1080/
23303131.2018.1564714
Soleman, M.M., Armanu, Aisjah, S., & Sudjatno. (2020). Islamic Job Satisfaction, Organizational Commitment, and Intention to Leave: Moderating Role of Islamic Work Ethics. Management Science Letters, 10(6), 1359–1368. https://doi.org/10.5267/j.msl.2019.11.021
Specchia, M.L., Cozzolino, M.R., Carini, E., Andrea Di Pilla, Galletti, C., Ricciardi, W., & Damiani, G. (2021). Leadership Styles and Nurses’ Job Satisfaction. Results of a Systematic Review. International Journal of Environmental Research and Public Health, 18(4), 1–15. https://doi.org/
10.3390/ijerph18041552
Supramaniam, S., & Singaravelloo, K. (2020). Emotional intelligence, job satisfaction and organisational performance in the Malaysian public administration. Institutions and Economies, 12(1), 77–98.
Supriyanto, A., Ekowati, V., & Maghfuroh, U. (2020). Do Organizational Citizenship Behavior and Work Satisfaction Mediate the Relationship Between Spiritual Leadership and Employee Performance? Management Science Letters, 10(5), 1107–1114. https://doi.org/10.5267/j.msl.2019.10.031
Turkyilmaz, A., Akman, G., Ozkan, C., & Pastuszak, Z. (2011). Empirical Study of Public Sector Employee Loyalty and Satisfaction. Industrial Management & Data Systems, 111(5), 675–696. https://doi.org/10.1108/02635571111137250
Undang-Undang Republik Indonesia Nomor 14 Tahun 2008 tentang Keterbukaan Informasi Publik.
Wang, H., Jin, Y., Wang, D., Zhao, S., Sang, X., & Yuan, B. (2020). Job Satisfaction, Burnout, and Turnover Intention among Primary Care Providers in Rural China: Results from Structural Equation Modeling. BMC Family Practice, 21(1), 1–10. https://doi.org/10.1186/s12875-020-1083-8
Wang, Y., Yang, C., & Wang, K. (2012). Comparing Public and Private Employees’ Job Satisfaction and Turnover. Public Personnel Management, 41(3), 557–573. https://doi.org/10.1177/
009102601204100310
Zhang, W., Meng, H., Yang, S., & Liu, D. (2018). The Influence of Professional Identity, Job Satisfaction, and Work Engagement on Turnover Intention among Township Health Inspectors in China. International Journal of Environmental Research and Public Health, 15(5). https://doi.org/
10.3390/ijerph15050988
Zhang, X., Bian, L., Bai, X., Kong, D., Liu, L., Chen, Q., & Li, N. (2020). The Influence of Job Satisfaction, Resilience and Work Engagement on Turnover Intention among Village Doctors in China: A Cross-Sectional Study. BMC Health Services Research, 20(1), 1–11. https://doi.org/10.1186/s12913-020-05154-0
Zhang, Y., & Feng, X. (2011). The Relationship between Job Satisfaction, Burnout, and Turnover Intention among Physicians from Urban State-Owned Medical Institutions in Hubei, China: A Cross-Sectional Study. BMC Health Services Research, 11(September), 1–13. https://doi.org/10.1186/1472-6963-11-235
Aflah, K.N., Suharnomo, Mas’ud, F., & Mursid, A. (2021). Islamic Work Ethics and Employee Performance: The Role of Islamic Motivation, Affective Commitment, and Job Satisfaction. Journal of Asian Finance, Economics and Business, 8(1), 997–1007. https://doi.org/10.13106/jafeb.2021.
Al-Kurdi, B., Alshurideh, M., & Alnaser, A. (2020). The Impact of Employee Satisfaction on Customer Satisfaction: Theoretical and Empirical Underpinning. Management Science Letters, 10(15), 3561–3570. https://doi.org/10.5267/j.msl.2020.6.038
Al-Maaitah, D.A.A., & Al-Maaitah, T.A.M. (2021). The Impact of Job Satisfaction on the Employees Turnover Intention at Public Universities (Northern Border University). International Journal of Advanced and Applied Sciences, 8(5), 53–58. https://doi.org/10.21833/ijaas.2021.05.006
Alnuaimi, K., Ali, R., & Al-Younis, N. (2020). Job satisfaction, Work Environment and Intent to Stay of Jordanian Midwives. International Nursing Review, 67(3), 1–8. https://doi.org/10.1111/inr.12605
Arham, Fitriyah, A.T., Nainsih, N., Rimba, A.S., Yusriadi, Qomariyah, E., & Lionardo, A. (2021). The Impact of Additional Employee Income (TPP) and Professionalism on Performance through Job Satisfaction of Civil Servants in the Environmental Service. Proceedings of the 11th Annual International Conference on Industrial Engineering and Operations Management Singapore, March 7-11, 2021, 7141–7147.
Asgari, A., Mezginejad, S., & Taherpour, F. (2020). The Role of Leadership Styles in Organizational Citizenship Behavior through the Mediation of Perceived Organizational Support and Job Satisfaction. Innovar, 30(75), 87–97. https://doi.org/10.15446/innovar.v30n75.83259
Asutay, M., Buana, G.K., & Avdukic, A. (2021). The Impact of Islamic Spirituality on Job Satisfaction and Organisational Commitment: Exploring Mediation and Moderation Impact. Journal of Business Ethics, September, 1–20. https://doi.org/10.1007/s10551-021-04940-y
Bellou, V., & Dimou, M. (2021). The Impact of Destructive Leadership on Public Servants’ Performance: The Mediating Role of Leader-member Exchange, Perceived Organizational Support and Job Satisfaction. International Journal of Public Administration, January, 1–11. https://doi.org/
10.1080/01900692.2020.1868509
Boyne, G.A. (2002). Public and Private Management: What’s the Difference? Journal of Management Studies, 39(1), 97–122. https://doi.org/10.1111/1467-6486.00284
Cantarelli, P., Belardinelli, P., & Belle, N. (2015). A Meta-Analysis of Job Satisfaction Correlates in the Public Administration Literature. Review of Public Personnel Administration, 36(2). https://doi.org/
10.1177/0734371X15578534
Casu, G., Mariani, M.G., Chiesa, R., Guglielmi, D., & Gremigni, P. (2021). The Role of Organizational Citizenship Behavior and Gender between Job Satisfaction and Task Performance. International Journal of Environmental Research and Public Health, 18(18), 1–14. https://doi.org/10.3390/ijerph18189499
Chang, C.C., Chiu, C.M., & Chen, C.A. (2010). The Effect of TQM Practices on Employee Satisfaction and Loyalty in Government. Total Quality Management & Business Excellence, 21(12), 1299–1314. https://doi.org/10.1080/14783363.2010.530796
Chatzopoulou, E.C., Manolopoulos, D., & Agapitou, V. (2021). Corporate Social Responsibility and Employee Outcomes: Interrelations of External and Internal Orientations with Job Satisfaction and Organizational Commitment. Journal of Business Ethics, June, 1–23. https://doi.org/10.1007/s10551-021-04872-7
Chavadi, C.A., Sirothiya, M., & Vishwanatha. (2022). Mediating Role of Job Satisfaction on Turnover Intentions and Job Mismatch among Millennial Employees in Bengaluru. Business Perspectives and Research, 10(1), 79–100. https://doi.org/10.1177/2278533721994712
Cho, H.-K., & Kim, B. (2022). Effect of Nurses’ Grit on Nursing Job Performance and the Double Mediating Effect of Job Satisfaction and Organizational Commitment. Healthcare (Switzerland), 10(February), 1–11. https://doi.org/10.3390/healthcare10020396
Chordiya, R., Sabharwal, M., & Goodman, D. (2017). Affective Organizational Commitment and Job Satisfaction: a Cross-National Comparative Study. Public Administration, 95(1), 178–195. https://doi.org/10.1111/padm.12306
Cummings, G., & Estabrook, C.A. (2003). The Effects of Hospital Restructuring That Included Layoffs on Individual Nurses Who Remained Employed: A Systematic Review of Impact. International Journal of Sociology and Social Policy, 23(8/9), 8–53. https://doi.org/10.1108/01443330310790633
Diana, Eliyana, A., Susita, D., Aditya, V., & Anwar, A. (2021). Determining the Effect of Job Satisfaction, Work Motivation, and Work Commitment on Nurse Performance Amidst Covid-19 Pandemic. Problems and Perspectives in Management, 19(4), 89–96. https://doi.org/10.21511/ppm.19(4).2021.08
Dinc, M.S., Kuzey, C., & Steta, N. (2018). Nurses’ Job Satisfaction as a Mediator of the Relationship between Organizational Commitment Components and Job Performance. Journal of Workplace Behavioral Health, 33(2), 75–95. https://doi.org/10.1080/15555240.2018.1464930
Dubrin, A. J. (2019). Fundamentals of Organizational Behavior (6th ed.). Academic Media Solutions.
Eliyana, A., Ma’arif, S., & Muzakki. (2019). Job Satisfaction and Organizational Commitment Effect in the Transformational Leadership towards Employee Performance. European Research on Management and Business Economics, 25(3), 144–150. https://doi.org/10.1016/j.iedeen.2019.05.001
Estabrooks, C.A., Floyd, J.A., Scott-Findlay, S., O’Leary, K.A., & Gushta, M. (2003). Individual Determinants of Research Utilization: A Systematic Review. Journal of Advanced Nursing, 43(5), 506–520. https://doi.org/10.1046/j.1365-2648.2003.02748.x
Fernandez-Macias, E., & Llorente, R.M. de B. (2014). Job Satisfaction. In A. C. Michalos (Ed.), Encyclopedia of Quality of Life and Well-Being Research (pp. 3451–3454). Springer Refence. https://doi.org/10.1007/978-94-007-0753-5_861
Fu, W., & Deshpande, S.P. (2014). The Impact of Caring Climate, Job Satisfaction, and Organizational Commitment on Job Performance of Employees in a China’s Insurance Company. Journal of Business Ethics, 124(2), 339–349. https://doi.org/10.1007/s10551-013-1876-y
Gun, I., Soyuk, S., & Ozsari, S.H. (2021). Effects of Job Satisfaction, Affective Commitment, and Organizational Support on Job Performance and Turnover Intention in Healthcare Workers. Archives of Health Science and Research, 8(2), 89–95. https://doi.org/10.5152/archealthscires.2021.21044
Hughes, R.L., Ginnett, R.C., & Curphy, G.J. (2019). Leadership: Enhancing the Lessons of Experience (9th ed.). McGraw-Hill Education.
JBI. (2014). Reviewers’ Manual (1st ed.). The Joanna Briggs Institute. www.joannabriggs.org
JBI. (2015). Methodology for JBI Scoping Reviews (2nd ed.). The Joanna Briggs Institute. www.joannabriggs.org
Kasimati, M. (2011). Job Satisfaction and Turnover under the Effect of Person-organization Fit in Albanian Public Organizations. Journal for East European Management Studies, 16(4), 315–337. https://doi.org/10.5771/0949-6181-2011-4-315
Kim, S., & Min Park, S. (2014). Determinants of Job Satisfaction and Turnover Intentions of Public Employees: Evidence from US Federal Agencies. International Review of Public Administration, 19(1), 63–90. https://doi.org/10.1080/12294659.2014.887354
Kinicki, A., & Fugate, M. (2018). Organizational Behavior: A Practical, Problem-Solving Approach (2nd ed.). McGraw-Hill Education.
Kucharska, W., & Bedford, D.A.D. (2019). Knowledge Sharing and Organizational Culture Dimensions: Does Job Satisfaction Matter? Electronic Journal of Knowledge Management, 17(1), 1–18. https://doi.org/10.2139/ssrn.3406496
Kumar, P. (2022). Influence of University Teachers’ Job Satisfaction on Subjective Well-Being and Job Performance. Journal of Engineering Education Transformations, 35(January), 160–167.
Lee, H., & Cummings, G.G. (2008). Factors Influencing Job Satisfaction of Front Line Nurse Managers: A Systematic Review. Journal of Nursing Management, 16(7), 768–783. https://doi.org/10.1111/j.1365-2834.2008.00879.x
Lee, H.J. (2018). How Emotional Intelligence Relates to Job Satisfaction and Burnout in Public Service Jobs. International Review of Administrative Sciences, 84(4), 729–745. https://doi.org/10.1177/0020852316670489
Lee, X., Yang, B., & Li, W. (2017). The Influence Factors of Job Satisfaction and Its Relationship with Turnover Intention: Taking Early-Career Employees as an Example. Anales de Psicología, 33(3), 697–707. https://doi.org/10.6018/analesps.33.3.238551
Li, N., Zhang, L., Xiao, G., Chen, Z.J., & Lu, Q. (2020). Effects of Organizational Commitment, Job Satisfaction and Workplace Violence on Turnover Intention of Emergency Nurses: A Cross-Sectional Study. International Journal of Nursing Practice, June, 1–9. https://doi.org/10.1111/ijn.12854
Li, Y., Huang, H., & Chen, Y.-Y. (2020). Organizational Climate, Job Satisfaction, and Turnover in Voluntary Child Welfare Workers. Children and Youth Services Review, 119(June), 1–9. https://doi.org/10.1016/j.childyouth.2020.105640
Liu, C., Zhang, L., Ye, W., Zhu, J., Cao, J., Lu, X., & Li, F. (2012). Job satisfaction and Intention to Leave: a Questionnaire Survey of Hospital Nurses in Shanghai of China. Journal of Clinical Nursing, 21(1–2), 255–263. https://doi.org/10.1111/j.1365-2702.2011.03766.x
Luque-Reca, O., García-Martínez, I., Pulido-Martos, M., Burguera, J.L., & Augusto-Landa, J.M. (2022). Teachers’ Life Satisfaction: A Structural Equation Model Analyzing the Role of Trait Emotion Regulation, Intrinsic Job Satisfaction and Affect. Teaching and Teacher Education, 113(May), 1–10. https://doi.org/10.1016/j.tate.2022.103668
Lussier, R.N. (2019). Management Fundamentals: Concepts, Applications, and Skill Development (8th ed.). SAGE Publications, Inc.
Mafini, C., & Dlodlo, N. (2014). The Relationship between Extrinsic Motivation, Job Satisfaction and Life Satisfaction amongst Employees in A Public Organisation. SA Journal of Industrial Psychology, 40(1), 1–12. https://doi.org/10.4102/sajip.v40i1.1166
Mafini, C., & Pooe, D.R. I. (2013). The Relationship between Employee Satisfaction and Organisational Performance: Evidence from a South African Government Department. SA Journal of Industrial Psychology, 39(1), 1–9. https://doi.org/10.4102/ sajip.v39i1.1090
Maheshwari, G. (2021). Influence of Teacher-Perceived Transformational and Transactional School Leadership on Teachers’ Job Satisfaction and Performance: A Case of Vietnam. Leadership and Policy in Schools, February, 1–15. https://doi.org/10.1080/15700763.2020.1866020
Mashi, M.S. (2018). The Mediating role of Job Satisfaction in the Relationship between Organizational Justice and Employee Outcomes. International Journal of Public Administration, 41(16), 1351–1360. https://doi.org/10.1080/01900692.2017.1388819
Mickson, M.K., & Anlesinya, A. (2020). Enhancing Job Satisfaction among Local Government Servants in Ghana: The Relative Roles of Diverse Leadership Behaviours. 16(1), 1–16. https://doi.org/10.1108/IJPL-03-2019-0007
Mundia, L. (2019). Satisfaction with Work-Related Achievements in Brunei Public and Private Sector Employees. Cogent Business & Management, 6(1), 1–14. https://doi.org/10.1080/
23311975.2019.1664191
Newton, N., Hunter-Johnson, Y., & Niu, Y. (2022). Exploring the Influence of Job Satisfaction upon the Retention of Bahamian Special Educators. Journal of Education, 202(1), 58–68. https://doi.org/10.1177/0022057420943179
Ngabonzima, A., Asingizwe, D., & Kouveliotis, K. (2020). Influence of Nurse and Midwife Managerial Leadership Styles on Job Satisfaction, Intention to Stay, and Services Provision in Selected Hospitals of Rwanda. BMC Nursing, 19(35), 1–11. https://doi.org/10.1186/s12912-020-00428-8
Nordiawan, D. (2006). Akuntansi Sektor Publik. Salemba Empat.
Otoum, R., Hassan, I.., Ahmad, W.M.A.W., Al-Hussami, M., & Nawi, M.N.M. (2021). Mediating Role of Job Satisfaction in the Relationship between Job Performance and Organizational Commitment Components : A Study among Nurses at One Public University Hospital in Malaysia. 17(3), 197–204.
Park, S. (2020). Determinants of the Job Satisfaction of Public Officials: Testing the Mediation Effect of Organizational Commitment. Public Organization Review, 20(January), 665–684. https://doi.org/10.1007/s11115-020-00465-6
Penconek, T., Tate, K., Bernardes, A., Lee, S., Micaroni, S.P.M., Balsanelli, A.P., de Moura, A.A., & Cummings, G.G. (2021). Determinants of Nurse Manager Job Satisfaction: A Systematic Review. International Journal of Nursing Studies, 118, 1–18. https://doi.org/10.1016/j.ijnurstu.2021.103906
Pio, R.J., & Tampi, J.R.E. (2018). The Influence of Spiritual Leadership on Quality of Work Life, Job Satisfaction and Organizational Citizenship Behavior (Study on Nursing Staff of Private Hospital In North Sulawesi). Journal of Law and Management, 60(2), 757–767. https://doi.org/10.1108/IJLMA-03-2017-0028
Rainey, H.G., Backoff, R.W., & Levine, C.H. (1976). Comparing Public and Private Organizations. Development in Research, 36(2), 233–244. https://doi.org/10.2307/975145
Rehman, M., Mahmood, A.K., Salleh, R., & Amin, A. (2014). Job Satisfaction and Knowledge Sharing Among Computer and Information Science Faculty Members: A Case of Malaysian Universities. Research Journal of Applied Sciences, Engineering and Technology, 7(4), 839–848. https://doi.org/10.19026/rjaset.7.326
Robbins, S.P., Coulter, M., & Decenzo, D.A. (2017). Fundamentals of Management (10th ed.). Pearson Education Limited.
Sabuhari, R., Sudiro, A., Irawanto, D., & Rahayu, M. (2020). The Effects of Human Resource Flexibility, Employee Competency, Organizational Culture Adaptation and Job Satisfaction on Employee Performance. Management Science Letters, 10(8), 1775–1786. https://doi.org/10.5267/j.msl.2020.1.001
Safadi, N.S., Easton, S.D., Wang, Y., Hasson, R.G., & Crea, T.M. (2019). Life and Job Satisfaction among Public-Sector Social Workers in the occupied Palestinian Territory. Human Service Organizations: Management, Leadership & Governance, 43(1), 41–53. https://doi.org/10.1080/
23303131.2018.1564714
Soleman, M.M., Armanu, Aisjah, S., & Sudjatno. (2020). Islamic Job Satisfaction, Organizational Commitment, and Intention to Leave: Moderating Role of Islamic Work Ethics. Management Science Letters, 10(6), 1359–1368. https://doi.org/10.5267/j.msl.2019.11.021
Specchia, M.L., Cozzolino, M.R., Carini, E., Andrea Di Pilla, Galletti, C., Ricciardi, W., & Damiani, G. (2021). Leadership Styles and Nurses’ Job Satisfaction. Results of a Systematic Review. International Journal of Environmental Research and Public Health, 18(4), 1–15. https://doi.org/
10.3390/ijerph18041552
Supramaniam, S., & Singaravelloo, K. (2020). Emotional intelligence, job satisfaction and organisational performance in the Malaysian public administration. Institutions and Economies, 12(1), 77–98.
Supriyanto, A., Ekowati, V., & Maghfuroh, U. (2020). Do Organizational Citizenship Behavior and Work Satisfaction Mediate the Relationship Between Spiritual Leadership and Employee Performance? Management Science Letters, 10(5), 1107–1114. https://doi.org/10.5267/j.msl.2019.10.031
Turkyilmaz, A., Akman, G., Ozkan, C., & Pastuszak, Z. (2011). Empirical Study of Public Sector Employee Loyalty and Satisfaction. Industrial Management & Data Systems, 111(5), 675–696. https://doi.org/10.1108/02635571111137250
Undang-Undang Republik Indonesia Nomor 14 Tahun 2008 tentang Keterbukaan Informasi Publik.
Wang, H., Jin, Y., Wang, D., Zhao, S., Sang, X., & Yuan, B. (2020). Job Satisfaction, Burnout, and Turnover Intention among Primary Care Providers in Rural China: Results from Structural Equation Modeling. BMC Family Practice, 21(1), 1–10. https://doi.org/10.1186/s12875-020-1083-8
Wang, Y., Yang, C., & Wang, K. (2012). Comparing Public and Private Employees’ Job Satisfaction and Turnover. Public Personnel Management, 41(3), 557–573. https://doi.org/10.1177/
009102601204100310
Zhang, W., Meng, H., Yang, S., & Liu, D. (2018). The Influence of Professional Identity, Job Satisfaction, and Work Engagement on Turnover Intention among Township Health Inspectors in China. International Journal of Environmental Research and Public Health, 15(5). https://doi.org/
10.3390/ijerph15050988
Zhang, X., Bian, L., Bai, X., Kong, D., Liu, L., Chen, Q., & Li, N. (2020). The Influence of Job Satisfaction, Resilience and Work Engagement on Turnover Intention among Village Doctors in China: A Cross-Sectional Study. BMC Health Services Research, 20(1), 1–11. https://doi.org/10.1186/s12913-020-05154-0
Zhang, Y., & Feng, X. (2011). The Relationship between Job Satisfaction, Burnout, and Turnover Intention among Physicians from Urban State-Owned Medical Institutions in Hubei, China: A Cross-Sectional Study. BMC Health Services Research, 11(September), 1–13. https://doi.org/10.1186/1472-6963-11-235
Published
2023-05-15
How to Cite
Putra, Z., Ma’ruf, J., Yunus, M., & Harmen, H. (2023). THE OUTCOMES OF JOB SATISFACTION ON PUBLIC SECTOR ORGANIZATIONS’ EMPLOYEES ACROSS COUNTRIES: A SYSTEMATIC REVIEW. Pattimura Proceeding: Conference of Science and Technology, 01-16. Retrieved from https://ojs3.unpatti.ac.id/index.php/pcst/article/view/9268
Section
Articles
Copyright (c) 2023 Pattimura Proceeding: Conference of Science and Technology
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
