THE OUTCOMES OF JOB SATISFACTION ON PUBLIC SECTOR ORGANIZATIONS’ EMPLOYEES ACROSS COUNTRIES: A SYSTEMATIC REVIEW
Keywords:
job satisfaction, outcome, public sector organization
Abstract
Background: Organizational leaders in public sector organizations must pay serious attention to employee job satisfaction because they provide community services. Ensuring employee job satisfaction in public entities is the key to improving service quality and maintaining their consistency in serving the community. Employees who are satisfied with their work will be willing to work hard to achieve organizational goals. Objectives: We aim to systematically review the empirical literature on employee job satisfaction outcomes in public sector organizations across countries. Design: We conducted a systematic review based on previous researchers’ protocols. Data sources: We use electronic databases, including Scopus Search, PubMed Search, Sciencedirect.com Search, and Google Scholar Search from 2010 to February 2022. Review methods: We include articles that examine the outcomes of employee job satisfaction in public sector organizations. The team independently reviewed and determined each study that met the inclusion criteria. Next, the rest of the team assessed the quality of the papers using a predetermined quality assessment instrument. Then to the included studies, data extraction was carried out. Finally, we conducted an in-depth content analysis to identify the outcomes of employee job satisfaction. Results: We have identified 33 outcomes of job satisfaction. We divided these outcomes into six categories: job attitude, performance, happiness, prosocial behavior, work motivation, and customer satisfaction. The team also found inconsistent research results, providing research gaps for other researchers to follow up
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References
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Cho, H.-K., & Kim, B. (2022). Effect of Nurses’ Grit on Nursing Job Performance and the Double Mediating Effect of Job Satisfaction and Organizational Commitment. Healthcare (Switzerland), 10(February), 1–11. https://doi.org/10.3390/healthcare10020396
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Diana, Eliyana, A., Susita, D., Aditya, V., & Anwar, A. (2021). Determining the Effect of Job Satisfaction, Work Motivation, and Work Commitment on Nurse Performance Amidst Covid-19 Pandemic. Problems and Perspectives in Management, 19(4), 89–96. https://doi.org/10.21511/ppm.19(4).2021.08
Dinc, M.S., Kuzey, C., & Steta, N. (2018). Nurses’ Job Satisfaction as a Mediator of the Relationship between Organizational Commitment Components and Job Performance. Journal of Workplace Behavioral Health, 33(2), 75–95. https://doi.org/10.1080/15555240.2018.1464930
Dubrin, A. J. (2019). Fundamentals of Organizational Behavior (6th ed.). Academic Media Solutions.
Eliyana, A., Ma’arif, S., & Muzakki. (2019). Job Satisfaction and Organizational Commitment Effect in the Transformational Leadership towards Employee Performance. European Research on Management and Business Economics, 25(3), 144–150. https://doi.org/10.1016/j.iedeen.2019.05.001
Estabrooks, C.A., Floyd, J.A., Scott-Findlay, S., O’Leary, K.A., & Gushta, M. (2003). Individual Determinants of Research Utilization: A Systematic Review. Journal of Advanced Nursing, 43(5), 506–520. https://doi.org/10.1046/j.1365-2648.2003.02748.x
Fernandez-Macias, E., & Llorente, R.M. de B. (2014). Job Satisfaction. In A. C. Michalos (Ed.), Encyclopedia of Quality of Life and Well-Being Research (pp. 3451–3454). Springer Refence. https://doi.org/10.1007/978-94-007-0753-5_861
Fu, W., & Deshpande, S.P. (2014). The Impact of Caring Climate, Job Satisfaction, and Organizational Commitment on Job Performance of Employees in a China’s Insurance Company. Journal of Business Ethics, 124(2), 339–349. https://doi.org/10.1007/s10551-013-1876-y
Gun, I., Soyuk, S., & Ozsari, S.H. (2021). Effects of Job Satisfaction, Affective Commitment, and Organizational Support on Job Performance and Turnover Intention in Healthcare Workers. Archives of Health Science and Research, 8(2), 89–95. https://doi.org/10.5152/archealthscires.2021.21044
Hughes, R.L., Ginnett, R.C., & Curphy, G.J. (2019). Leadership: Enhancing the Lessons of Experience (9th ed.). McGraw-Hill Education.
JBI. (2014). Reviewers’ Manual (1st ed.). The Joanna Briggs Institute. www.joannabriggs.org
JBI. (2015). Methodology for JBI Scoping Reviews (2nd ed.). The Joanna Briggs Institute. www.joannabriggs.org
Kasimati, M. (2011). Job Satisfaction and Turnover under the Effect of Person-organization Fit in Albanian Public Organizations. Journal for East European Management Studies, 16(4), 315–337. https://doi.org/10.5771/0949-6181-2011-4-315
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Published
2023-05-15
How to Cite
Putra, Z., Ma’ruf, J., Yunus, M., & Harmen, H. (2023). THE OUTCOMES OF JOB SATISFACTION ON PUBLIC SECTOR ORGANIZATIONS’ EMPLOYEES ACROSS COUNTRIES: A SYSTEMATIC REVIEW. Pattimura Proceeding: Conference of Science and Technology, 01-16. Retrieved from https://ojs3.unpatti.ac.id/index.php/pcst/article/view/10.30598%2FPattimuraSci.2023.ICONBE2.01-16
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