Implementation of Work Culture in Improving Organizational Performance in the Serang Sub-district of Serang City Banten

Elvina Novalianti Lala; Ipah Ema Jumiati; Nazla Dwi Yana Pahdi; Danish Arfi Suhendar

doi:10.30598/publicusvol3iss2p137-145

Elvina Novalianti Lala Sultan Ageng Tirtayasa University
Ipah Ema Jumiati Sultan Ageng Tirtayasa University
Nazla Dwi Yana Pahdi Sultan Ageng Tirtayasa University
Danish Arfi Suhendar Sultan Ageng Tirtayasa University

DOI: https://doi.org/10.30598/publicusvol3iss2p137-145

Keywords: Work Culture, Performance, Public Service, Human Resource Management

Abstract

This study aims to explore the implementation of work culture as a managerial instrument to improve organizational performance in Serang District, Serang City, Banten. The research employs a literature review methodology with descriptive-qualitative analysis. Data were obtained from relevant academic literature, government reports, and official documents to provide comprehensive insights into current work culture practices within local government institutions. The findings reveal that work culture encompassing professionalism, discipline, and collaboration plays a crucial role in supporting the effectiveness and efficiency of public service delivery. These core values serve as the foundation for creating a productive work environment that directly impacts service quality. Effective communication between leaders and employees, coupled with well-structured bureaucratic systems supported by standard operating procedures, emerges as key to successful work culture implementation. This organizational framework ensures consistency, accountability, and transparency in administrative processes. However, significant challenges including limited staff capacity and inadequate facilities hinder optimal organizational performance. These constraints affect government institutions' ability to respond effectively to public needs and demands. Therefore, strengthening human resource capacity through continuous training programs and developing robust information technology infrastructure is essential for enhancing public services and building public trust in local government. The study concludes that sustainable organizational performance improvement requires a holistic approach combining cultural transformation, structural reinforcement, and technological advancement. Strategic interventions focusing on employee development, infrastructure modernization, and policy implementation are necessary to overcome existing barriers and establish a more efficient, responsive, and citizen-oriented public service delivery system.

Downloads

Download data is not yet available.

References

Aldama, I. A., & Frinaldi, A. (2022). Budaya kerja dalam meningkatkan kualitas pelayanan publik di Kantor Nagari Padang Lua Kecamatan Banuhampu. Jurnal Pendidikan Tambusai, 6(2), 16773–16778.

Alkarhami, M. S. (2007). Budaya kerja organisasi pemerintah. Departemen Pendidikan Nasional.

Haning, M. T. (2018). Reformasi birokrasi di Indonesia: Tinjauan dari perspektif administrasi publik. JAKPP (Jurnal Analisis Kebijakan & Pelayanan Publik), 25–37.

Kaesang, S. V., Pio, R. J., & Tatimu, V. (2021). Pengaruh Budaya Kerja dan Motivasi Terhadap Kinerja Karyawan. Productivity, 2(5), 391–396.

Kim, Y. (2025). The moderating effects of policy domains on the relationship between group culture and organizational effectiveness: A study of public employees’ perceptions in Korea. Public Policy and Administration, 09520767251358306.

Mahmud, M. F., Tesniwati, R., & Haqany, S. A. (2025). Strengthening Indonesian Customs Performance Based on Public Service Cultural Values During the Digitalisation Process. World Customs Journal, 19(2), 3–26.

Nurhidayah, N., & Indayani, B. (2020). Analisis Kualitatif Hubungan Budaya Kerja Organisasi dengan Opini Audit:(Studi Kasus Pada Pemerintahan Daerah Kabupaten Majene). Owner: Riset Dan Jurnal Akuntansi, 4(2), 505–516.

Pramudya, A. A., Purnama, M. R., Andarbeni, N. S., Nurjayanti, P., & Anshori, M. I. (2023). Implementasi budaya kerja dan gaya kepemimpinan terhadap peningkatan kinerja karyawan. Sammajiva: Jurnal Penelitian Bisnis Dan Manajemen, 1(4), 24–40.

Pudjono, A. N. S., Wibisono, D., & Fatima, I. (2025). Enhancing Public Sector Performance Management in Indonesia: The Role of Soft Systems Methodology in Addressing Local Government Challenges. Systems Research and Behavioral Science.

Rany, Y., Winadi, A. A., & Tyas, P. (2024). Implementasi dan Pengaruh Transformasi Budaya Kerja Aparatur Sipil Negara Melalui Pengaturan Kerja Fleksibel. Jurnal Ekonomi Manajemen (JEKMa), 28(5), 54–61.

Rusmiarti, D. A. (2015). Analisis difusi inovasi dan pengembangan budaya kerja pada organisasi birokrasi. Masyarakat Telematika Dan Informasi, 6(2), 85–100.

Sihombing, S. R., & Ikhwan, K. (2023). Refleksi Penelitian Budaya Kerja Pada Instansi Pemerintahan. Journal of Management and Social Sciences, 2(2), 130–146.

Supriyadi, S. (2017). Community of practitioners: Solusi alternatif berbagi pengetahuan antar pustakawan. Lentera Pustaka: Jurnal Kajian Ilmu Perpustakaan, Informasi Dan Kearsipan, 2(2), 83–93.

Tadesse Bogale, A., & Debela, K. L. (2024). Organizational culture: a systematic review. Cogent Business & Management, 11(1), 2340129.

Zed, M. (2008). Metode penelitian kepustakaan. Yayasan Pustaka Obor Indonesia.