Transformasi Informasi Digital untuk Pelayanan Publik dan Pembangunan Daerah Tertinggal: Studi Strategis atas Peran Diskominfo Kabupaten Maluku Tenggara
Keywords:
Digital Information, Public Service, Regional Development, Underdeveloped Areas, Digital Governance
Abstract
This article examines the strategic role of the Communication and Information Office (Diskominfo) of Southeast Maluku Regency in driving digital information transformation to support public service delivery and regional development in underdeveloped areas. The study aims to explore how Diskominfo manages and disseminates public information effectively, particularly in regions with limited internet access and low literacy levels. Using a qualitative descriptive approach and case study method, data were collected through observation, in-depth interviews, and document analysis. The findings reveal that Diskominfo implements multiple strategies, including the use of social media, digital platforms, and subscription-based radio and television broadcasts. The office has also developed seven digital-based public service applications and conducts a systematic information management process—ranging from collection and verification to distribution—guided by journalistic accuracy principles. Despite these efforts, significant challenges persist, such as telecommunication blank spots, infrastructure limitations, and low public awareness of government information. This study contributes novel insights by mapping adaptive digital strategies tailored to the geographical and social context of disadvantaged regions. It concludes by highlighting the need to strengthen human resource capacity, expand information technology infrastructure, and fully implement electronic public service systems. The recommendations are relevant to advancing social sciences and humanities, particularly in the domain of inclusive digital governance and regional development.
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References
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Akapip, N. (2023). Kolaborasi Pemerintah dan Masyarakat dalam Membangun Ekosistem Kewirausahaan Pariwisata Bahari Berkelanjutan di Negeri Hukurila, Kota Ambon. Populis: Jurnal Ilmu Sosial Dan Ilmu Politik, 16(1), 50–64.
Alvarenga, A., Matos, F., Godina, R., & CO Matias, J. (2020). Digital transformation and knowledge management in the public sector. Sustainability, 12(14), 5824.
Arni, A. (2024). Public Service Bureaucratic Reform At The One Door Integrated Services Department of Bone District. Baileo: Jurnal Sosial Humaniora, 1(2), 166–175.
Brunetti, F., Matt, D. T., Bonfanti, A., De Longhi, A., Pedrini, G., & Orzes, G. (2020). Digital transformation challenges: strategies emerging from a multi-stakeholder approach. The TQM Journal, 32(4), 697–724.
Budiarto, M., Asmawati, A., & Kurniawan, M. (2024). Digital transformation of local government: Design and development of the pakuhaji district community service information system website. International Journal of Cyber and IT Service Management, 4(1), 11–18.
Chouaibi, Y., & Zouari, G. (2024). The mediating role of real earnings management in the relationship between CSR practices and cost of equity: evidence from European ESG data. EuroMed Journal of Business, 19(2), 314–337. https://doi.org/10.1108/EMJB-12-2021-0183
Creswell, J. W., & Creswell, J. D. (2018). Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (5 (ed.)). Sage Publications.
Djakiman, F. R., & Kotarumalos, A. F. (2023). Membangun Pasar Tradisional yang Berdaya dan Tertata: Studi Kebijakan Penataan Pasar Mardika Kota Ambon. Populis: Jurnal Ilmu Sosial Dan Ilmu Politik, 16(1), 16–31.
ElMassah, S., & Mohieldin, M. (2020). Digital transformation and localizing the Sustainable Development Goals (SDGs). Ecological Economics, 169, 106490. https://doi.org/https://doi.org/10.1016/j.ecolecon.2019.106490
Farida, I., Setiawan, R., Maryatmi, A. S., & Juwita, M. N. (2020). The implementation of E-government in the industrial revolution era 4.0 in Indonesia. International Journal of Progressive Sciences and Technologies, 22(2), 340–346.
Hatala, R. (2023). Transformasi Digital di Pedesaan: Evaluasi Implementasi Sistem Informasi Desa di Kabupaten Seram Bagian Barat. Populis: Jurnal Ilmu Sosial Dan Ilmu Politik, 16(1), 104–125.
Kassen, M. (2022). Blockchain and e-government innovation: Automation of public information processes. Information Systems, 103, 101862.
Latuheru, M. S., Manuputty, F., & Angkotasan, S. (2024). Interactions Between Generations in Digital Literacy Education: A Case of Millennial Families in Suli, Central Maluku. Baileo: Jurnal Sosial Humaniora, 1(2), 141–154.
Pittaway, J. J., & Montazemi, A. R. (2020). Know-how to lead digital transformation: The case of local governments. Government Information Quarterly, 37(4), 101474.
Popelo, O., Garafonova, O., Tulchynska, S., Derhaliuk, M., & Berezovskyi, D. (2021). Functions of public management of the regional development in the conditions of digital transformation of economy. Amazonia Investiga, 10(43), 49–58.
Prasetyo, A., Gartika, D., Hartopo, A., Harwijayanti, B. P., Sukamsi, S., & Fahlevi, M. (2022). Capacity development of local service organizations through regional innovation in Papua, Indonesia after the COVID-19 pandemic. Frontiers in Psychology, 13, 912692.
Prilosadoso, B. H., Salampessy, M., Yahya, A. S., Afrizal, D., & Mado, Y. J. (2024). Socialization of improving the quality of public services through digital-based integrated village governance in villages. Journal of Human and Education (JAHE), 4(4), 1025–1030.
Rajhlina, A. V, & Patrusheva, E. G. (2022). Digital transformation of public administration as a factor of regional competitiveness increasing. Journal of Regional and International Competitiveness, 3(4), 45.
Rijal, R. (2024). Community-Based Health Movement: Social Innovation and Stunting Revolution in Supiori Regency. BAILEO: JURNAL SOSIAL HUMANIORA, 1(2), 127–140.
Sakir, A. R., Amaliah, Y., & Lukman, J. P. (2024). The Level of Community Participation in Human Resource Development in Barakkae Village, Bone Regency. Baileo: Jurnal Sosial Humaniora, 1(2), 155–165.
Shankleman, M., Hammond, L., & Jones, F. W. (2021). Adolescent social media use and well-being: A systematic review and thematic meta-synthesis. Adolescent Research Review, 6(4), 471–492.
Siregar, K. C., Sopacua, Y., & Alfredo, R. (2024). Digital Revolution In Public Communication Management: A Review Of Opportunities And Challenges For Maluku Regional Police Public Relations In The Digital Era. Baileo: Jurnal Sosial Humaniora, 1(3), 244–255.
Soamole, S. R., & Rolobessy, M. J. (2024). Optimization of the Implementation of the Livable Housing Assistance Policy by the Kepulauan Sula Regency. Baileo: Jurnal Sosial Humaniora, 1(2), 113–126.
Temmar, E., Telussa, S., & Tahalele, O. (2023). Krisis Legitimasi dan Erosi Kepercayaan: Analisis Rendahnya Partisipasi dalam Kepemimpinan Organisasi Mahasiswa. Populis: Jurnal Ilmu Sosial Dan Ilmu Politik, 16(2 SE-Articles). https://doi.org/10.30598/populisvol16iss2pp269-283
Tuanaya, W. (2024). Building Eco-Friendly Cities: Government-Community Collaboration In Shaping Sustainable Urban Waste Management. Baileo: Jurnal Sosial Humaniora, 1(3), 281–292.
Udiyasa, K. (2023). Kolaborasi Triple Helix dalam Program Inovasi Desa: Mendorong Ekonomi Berbasis Pengetahuan di Desa Poka, Kota Ambon. Populis: Jurnal Ilmu Sosial Dan Ilmu Politik, 16(1), 32–49.
Vial, G. (2021). Understanding digital transformation: A review and a research agenda. The Journal of Strategic Information Systems, 30(3), 101–115. https://doi.org/https://doi.org/10.1016/j.jsis.2021.101605
Vogl, T. M., Seidelin, C., Ganesh, B., & Bright, J. (2020). Smart technology and the emergence of algorithmic bureaucracy: Artificial intelligence in UK local authorities. Public Administration Review, 80(6), 946–961.
Warat, A. R. (2024). Komunikasi Organisasi dalam Tata Kelola Desa: Interaksi Multiarah untuk Mendorong Partisipasi Pembangunan. Populis: Jurnal Ilmu Sosial Dan Ilmu Politik, 17(1 SE-Articles). https://doi.org/10.30598/populisvol17iss1pp46-62
Williams, D., & Carter, N. (2022). Digital hearing aids and academic performance: A longitudinal study in deaf education. Journal of Inclusive Education, 39(6), 421–435. https://doi.org/10.1080/jiedu.2022.02135
Zalili, I., Soselisa, P. S., & Patty, J. T. (2023). Pemanfaatan Dana Desa dalam Pelaksanaan Program Pembangunan di Desa Poka Kecamatan Teluk Ambon Kota Ambon. BAILEO: JURNAL SOSIAL HUMANIORA, 1(1), 15–27.
Zhang, B., Dong, W., & Yao, J. (2022). How does digital transformation of city governance affect environmental pollution: a natural experiment from the pilot policy of “National Information City for Public Service” in China. Sustainability, 14(21), 14158.
Published
2024-10-30
How to Cite
Kilmanun, F. W. (2024). Transformasi Informasi Digital untuk Pelayanan Publik dan Pembangunan Daerah Tertinggal: Studi Strategis atas Peran Diskominfo Kabupaten Maluku Tenggara. Populis: Jurnal Ilmu Sosial Dan Ilmu Politik, 17(2), 185-199. https://doi.org/10.30598/populisvol17iss2pp185-199
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