ANALISIS PENGARUH LAYANAN SAMSAT WARUNG KOPI TERHADAP KEPUASAN MASYARAKAT KOTA LHOKSEMAWE

The Effect of Samsat Warung Kopi Services on Community Satisfaction In Lhokseumawe City

  • Chaidir Chaidir Universitas Syiah Kuala
  • fairus fairus Universitas Samudra
  • Riezky Purnama Sari Universitas Samudra
  • Ulya Nabilla Universitas Samudra
  • Nurviana Nurviana Universitas Samudra
  • Amelia Amelia Universitas Samudra
  • Muhammad Fuad Universitas Samudra
DOI: https://doi.org/10.51125/citaekonomika.v17i2.11143
Keywords: Samsat Warung Kopi Services, Community Satisfaction, Lhokseumawe city

Abstract

Samsat Warung Kopi is the newest innovation product from the Lhoksemawe Samsat Service in 2021 with the aim of making the vehicle tax payment process fast, easy and in a pleasant atmosphere for people who want to pay taxes. The aim of this research is to determine the quality of Samsat warung kopi’s services on the satisfacation of the people of lhokseumawe. The data used is primary data in the form of a questionnaire results distributed to 59 respondents. The results of the analysis show that Samsat Warung Kopi's services in paying vehicle tax is considered to be very good (81.09%). Community satisfaction with the quality of Samsat Warung Kopi's services in paying vehicle tax is rated as Very Good (83.67%). Regression Value Y = 17,222+ 0.893X.  dan based on the results of the hypothesis test, it was concluded that that samsat warung kopi’s services had a very significant effect on community satisfaction. The percentage of influence of the coffee shop vehicle tax payment service on Lhokseumawe community satisfaction was 0.239 or 23.9% and the remainder was influenced by variables not included in this research.

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Author Biography

Chaidir Chaidir, Universitas Syiah Kuala

Mahasiswa Doktoral Sains

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Published
2024-01-31
How to Cite
Chaidir, C., fairus, fairus, Sari, R., Nabilla, U., Nurviana, N., Amelia, A. and Fuad, M. (2024) “ANALISIS PENGARUH LAYANAN SAMSAT WARUNG KOPI TERHADAP KEPUASAN MASYARAKAT KOTA LHOKSEMAWE”, Jurnal Cita Ekonomika, 17(2), pp. 216-229. doi: 10.51125/citaekonomika.v17i2.11143.
Issue
Vol 17 No 2 (2023): Cita Ekonomika: Jurnal Ilmu Ekonomi
Section
Articles

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